Shipping Policy
1. Shipping Locations
We offer domestic and international shipping for all orders. Shipping rates and delivery times vary depending on your location. During the checkout process, you will be provided with shipping options for your region.
2. Processing Time
Order Processing: Orders are typically processed within 2-3 business days. Please note that processing time does not include weekends or holidays.
Custom or Personalized Orders: If you have placed a custom or personalized order, please allow up to 7 business days for processing before shipping.
3. Shipping Methods
We offer various shipping options, including standard, expedited, and express shipping. Shipping fees will be calculated at checkout based on the shipping method selected and the delivery address.
- Standard Shipping: Delivery typically takes 7-10 business days for domestic orders.
- Expedited Shipping: Delivery typically takes 3-5 business days for domestic orders.
- International Shipping: Delivery times vary by destination and can take 10-15 business days or longer.
4. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the order. You will be able to view the total shipping cost during checkout before completing your purchase.
- Free Shipping: We offer free standard shipping on orders over a specified amount. Please check our website for more details on current promotions.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order status and estimated delivery date.
6. Shipping Delays
While we strive to meet the delivery timelines, certain factors such as weather, holidays, or customs delays (for international orders) may affect the delivery schedule. We will notify you if there are any significant delays.
7. Incorrect Shipping Address
Please ensure that your shipping address is correct before placing the order. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided at checkout. If an incorrect address is provided, please contact us as soon as possible, and we will attempt to correct the address before shipment.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages once the delivery has been confirmed by the carrier. However, we will assist you in filing a claim with the shipping carrier if needed.
9. International Shipping
For international orders, please be aware that your order may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the price of the products or shipping fees at checkout.